This is a fantastic speech of Robert F. Cotter ( President and Chief Operating Officer, Starwood Hotels & Resorts Worldwide, Inc.) who explains how Starwood Hotels gained power on customers and online agencies.
Consumer Forum 2004, New York, September 19, 2004, a Forrester Research's event.
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'The supreme art of war is to subdue the enemy without fighting'. Sun Tzu
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Quotes
"Minds are like parachutes - they only function when open."Thomas Dewar.
Work like you don't need money, love like you've never been hurt, and dance like nobody's watching.
"Missing someone gets easier every day, because even though it is one day further from the last time you saw each other, it is one day closer to the next time you will.
"Your vision will become clear only when you can look into your own heart. Who looks outside, dreams; who looks inside, awakens."Carl Jung.
"Never give in! Never- in nothing great or small, large or petty. Never give in except to convictions of honor and good sense."Winston Churchill.
"Twenty years from now you will be more disappointed by the things you didn't do than by the ones you did do. So throw off the bowlines. Sail away from the safe harbor. Catch the trade winds in your sails. Explore. Dream. Discover."Mark Twain
"Two roads diverged in a wood, and I... took the one less traveled by, and that has made all the difference." Robert Frost."
Work like you don't need money, love like you've never been hurt, and dance like nobody's watching.
"Missing someone gets easier every day, because even though it is one day further from the last time you saw each other, it is one day closer to the next time you will.
"Your vision will become clear only when you can look into your own heart. Who looks outside, dreams; who looks inside, awakens."Carl Jung.
"Never give in! Never- in nothing great or small, large or petty. Never give in except to convictions of honor and good sense."Winston Churchill.
"Twenty years from now you will be more disappointed by the things you didn't do than by the ones you did do. So throw off the bowlines. Sail away from the safe harbor. Catch the trade winds in your sails. Explore. Dream. Discover."Mark Twain
"Two roads diverged in a wood, and I... took the one less traveled by, and that has made all the difference." Robert Frost."
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